Return Policy

At QBProBooks, we are committed to ensuring that our customers are satisfied with their QuickBooks purchases. If for any reason you are not completely satisfied with your purchase, please review our return policy below to understand your options.

1. Return Eligibility

1.1 Physical Products

For physical products, such as QuickBooks software packages, returns are accepted within 30 days of the purchase date. The item must be in its original packaging, unused, and in resalable condition.

1.2 Software Licenses

Software licenses for QuickBooks products are generally non-returnable and non-refundable due to their digital nature and the immediate availability of the product upon purchase. However, if there is an issue with the license activation or if the product is defective, please contact us for support.

2. Return Process

2.1 Request a Return

To initiate a return, please contact our customer support team at [Your Email] or call us. Provide your order number and the reason for the return.

2.2 Return Authorization

For physical products, once your return request is reviewed, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

2.3 Shipping the Return

Pack the item securely in its original packaging and include all accessories, manuals, and documentation. Ship the return to the address provided in your RMA instructions. You are responsible for any shipping costs associated with the return unless the return is due to a mistake on our part.

3. Refunds and Exchanges

3.1 Refunds

Refunds for eligible returns will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method used at the time of purchase.

3.2 Exchanges

We do not offer exchanges for physical products. If you wish to receive a different product, please return the original item for a refund and place a new order.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [Your Email]. We will arrange for a replacement or provide a full refund for the defective or incorrect item.

5. Non-Returnable Items

The following items are non-returnable:

• Digital software licenses that have been activated or downloaded.
• Opened or used products that are no longer in resalable condition.
• Special orders or customized items.